Loss of communication on a Xevo TQD, Xevo TQ-S, Xevo TQ-S micro, or Xevo TQ-XS - WKB96954

SYMPTOMS

• Loss of communication on a Xevo TQ-S, Xevo TQ-XS, Xevo TQ-S micro, or Xevo TQD 
• System may have vented
• New group policies implemented by IT seem to have affected communications between the PC and EPC

ENVIRONMENT

• Xevo TQ-XS
• Xevo TQ-S
• Xevo TQ-S micro
• Xevo TQD
• Xevo TQ Absolute
• Xevo TQ GC

CAUSE

Firewall is turned on.

FIX or WORKAROUND

Disable the firewall on the instrument network card, or program suitable exceptions to allow communications.

ADDITIONAL INFORMATION