Sensitivity low for SYNAPT G2 - WKB93040

SYMPTOMS

• Sample signal is significantly lower than expected

ENVIRONMENT

• SYNAPT G2
• SYNAPT G2-S
• SYNAPT G2-Si
• Xevo G2
• Xevo G2-S
• Xevo G2-XS

CAUSE

Electronic communication issue

FIX or WORKAROUND

Reboot electronics and perform detector setup.

ADDITIONAL INFORMATION

Voltages and sliders can hang or become unresponsive if the system has gone a fair amount of time between electronic cycles. Often an electronic reboot clears any latched settings or read backs and is a great starting point when troubleshooting sensitivity or communication issues.