Frequent loss of communications with mass spectrometer - WKB92094
Article number: 92094
SYMPTOMS
- Total loss of communications with the MS and UPLC module in the MS console
- Random communication losses with the MS
- Loss of communication with the EPC
- Possible error in Chronos during the acquisition
- Errors seen with "Micromass Inlet System Kernel - application error"
ENVIRONMENT
- MassLynx
- SYNAPT G2-Si
- SYNAPT G2-Si MS/HDMS
- Xevo G2-XS QTof
- Xevo TQ-XS
- Any MS
CAUSE
Faulty Ethernet switch box
FIX or WORKAROUND
Replace the network switch box.
ADDITIONAL INFORMATION