Frequent loss of communications with mass spectrometer - WKB92094
Article number: 92094
SYMPTOMS
- Total loss of communications with the MS and UPLC module in the MS console
- Random communication losses with the MS
- Loss of communication with the EPC
- Possible error in Chronos during the acquisition
- Errors seen with "Micromass Inlet System Kernel - application error"
ENVIRONMENT
- MassLynx
- SYNAPT G2-Si
- SYNAPT G2-Si MS/HDMS
- Xevo G2-XS QTof
- Xevo TQ-XS
- Any MS
CAUSE
Faulty Ethernet switch box
FIX or WORKAROUND
Replace the network switch box.
ADDITIONAL INFORMATION
id92094, A-SQ, A-SQ, comms, LEAPPAL, MALDIG2SI, MLYNX, MLYNXV41, Q3100MSD, QDA, RADIAN, SQD, SQD2, SUPMM, SYNAPT, SYNAPTMS, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, TQD, TQDIVD, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOG3QTOF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQGC, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD