No or low signal using QDa - WKB9029
Article number: 9029
SYMPTOMS
- No or low signal intensity
- No error messages
- Calibration beam okay
- No Capillary Voltage
- Solvent peaks on the tune page are of low intensity and appear "scratchy"
- Spluttering of solvent when flowing through the probe
ENVIRONMENT
- ACQUITY QDa Mass Detector
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
- ACQUITY UPC2
- MassLynx
- Empower
CAUSE
Blocked probe
FIX or WORKAROUND
Replace the probe, 700009642 ESI Probe Assembly 500 mm or 700009641 ESI Probe Assembly 250 mm.
ADDITIONAL INFORMATION
id9029, Electrospray, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, MLYNX, MLYNXV41, QDA, SUP, SUPMM, UPC2BSM, UPC2CMA, UPC2CNVMGR, UPC2SMFL, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO