Error message displayed when using universal Nanolockspray source camera - WKB8127
Article number: 8127
SYMPTOMS
- When you attempt to use the camera through the MassLynx software, you see the following error message "The camera is not connected. Please connect the camera and try again."
ENVIRONMENT
- Synapt G2
- Synapt G2-S
- Universal nanolockspray source
CAUSE
Unknown
FIX or WORKAROUND
- Close camera window and MassLynx software.
- Ensure A/V cable is connected from back of instrument through to USB socket on PC.
- Change USB socket that camera is connected to on PC.
- Reopen MassLynx and check camera functionality.
ADDITIONAL INFORMATION
id8127, SYNG2SHD, SYNG2SHDML, SYNG2SIMS, SYNG2SMS, SYNG2SMSML