"Instrument not present" seen in MassLynx for MS; no communication to instrument - WKB6001
Article number: 6001
SYMPTOMS
- MassLynx cannot communicate with the MS
- The EPC can be pinged using the IP address given in the Waters DHCP server configuration tool
- The EPC cannot be pinged using the "ping EPC -t" command
ENVIRONMENT
- MassLynx
- Any current Mass spectrometer
CAUSE
The Hosts file on the host PC has the incorrect IP address for the EPC.
FIX or WORKAROUND
- Open the Hosts file using Notepad (the Hosts file can be found at C:\Windows\System32\drivers\etc.).
- Edit the IP address on the EPC line to match that shown in the Waters DHCP server configuration tool (found at C:\Program Files (x86)\Waters Instruments).
- Save the Hosts file.
ADDITIONAL INFORMATION
id6001, A-SQ, A-SQ, comms, MALDIG2SI, MLYNX, MLYNXV41, Q3100MSD, QDA, RADIAN, SQD, SQD2, SUPMM, SYNAPT, SYNAPTMS, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, TQD, TQDIVD, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOG3QTOF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQGC, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD