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Waters

Communications issue with Xevo MS - WKB52987

Article number: 52987

SYMPTOMS

  • MassLynx status shows instrument not present
  • Pinging EPC or IP address for MS gives "request timed out"
  • Pinging is successful on other system components
  • MS is missing from the ACQUITY Console

ENVIRONMENT

  • MassLynx 4.1
  • Xevo TQ MS
  • Xevo TQD
  • Xevo TQ-S
  • Xevo TQ-S cronos
  • Xevo TQ-S micro
  • Xevo TQ-XS

CAUSE

Unknown

FIX or WORKAROUND

  1. Close MassLynx.
  2. Open Waters DHCP Server Configuration.
  3. Highlight the MS component and click Remove.
  4. Press the reset button to reset the .EPC
  5. Once MS information (MAC and IP address, Type, and Name) repopulate, close the Waters DHCP Server Configuration window.
  6. Open MassLynx and confirm that communications are established.

ADDITIONAL INFORMATION

 

id52987, comms, MLYNX, MLYNXV41, SUPMM, XEVOTQ, XEVOTQA, XEVOTQIVD

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