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"Instrument Failure" message when running shutdown method on ACQUITY QDa in Empower - WKB5049

Article number: 5049

SYMPTOMS

  • When an LC shutdown method runs after a batch, instead of indicating Standby mode, Empower shows "Instrument Failure" message in the bottom bar
  • Error message clears when placing ACQUITY QDa into Operate mode

ENVIRONMENT

  • ACQUITY QDa
  • Empower 3

CAUSE

Bug in the software causes a failure to show instead of "in Standby".

There is no operation issue, and the instrument can be used when put back into Operate mode.

FIX or WORKAROUND

None - display issue only

ADDITIONAL INFORMATION

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