"Instrument Failure" message when running shutdown method on ACQUITY QDa in Empower - WKB5049
Article number: 5049
SYMPTOMS
- When an LC shutdown method runs after a batch, instead of indicating Standby mode, Empower shows "Instrument Failure" message in the bottom bar
- Error message clears when placing ACQUITY QDa into Operate mode
ENVIRONMENT
- ACQUITY QDa Mass Detector
- Empower 3
CAUSE
Bug in the software causes a failure to show instead of "in Standby".
There is no operation issue, and the instrument can be used when put back into Operate mode.
FIX or WORKAROUND
None - display issue only
ADDITIONAL INFORMATION
id5049, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, QDA, SUP