MassLynx does not communicate with the mass spectrometer- WKB47957
Article number: 47957
SYMPTOMS
- MassLynx shows "Instrument not Present"
- Instrument populates with IP address when using "Waters DHCP Server Configuration"
- "Ping epc -t" shows host is unreachable
ENVIRONMENT
- MassLynx
- SQ Detector
- SQ Detector 2
- TQ Detector
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-GC
- Xevo TQ-S
- Xevo TQ-S micro
- Xevo TQ-XS
- Quattro Micro
- Quattro Premier
CAUSE
"Hosts" file did not update the EPC's IP address.
FIX or WORKAROUND
- Open the file C:\Windows\System32\drivers\etc\hosts using Notepad.
- Change the IP address for the EPC to the IP address listed in Waters DHCP Server Configuration and save.
3. Restart MassLynx.
ADDITIONAL INFORMATION
id47957, A-SQ, A-SQ, MLYNX, MLYNXV41, QUATPREMXE, QUMICRO, QUPREMIER, SQD, SQD2, SUPMM, TQD, TQDIVD, XEVOG2XSQT, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD