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Intermittent communications dropout or no connection to Xevo TQ-XS - WKB30889

Article number: 30889

SYMPTOMS

  • Multiple possible symptoms:
  • No communications with MS but can connect to inlet
  • Intermittent communications
  • Sample list pausing randomly
  • System is not able to perform any MS/MS, and then communication is lost
  • MassLynx displays the error message “Application Lancaster has encountered a problem and needs to close”
  • Rebooting the host PC does not fix the problem
  • Hard rebooting of the MS (this sometimes needs to be done several times) temporarily fixes the fault
  • No communication between instrument and PC
  • Might be able to Ping EPC
  • Hyperterminal will not boot
  • Or errors in Hyperterminal log such as:
    • Failed to save file to flash.
      Get failed!
      Failed to sync file, trying local copy...
      get_file OK.
      3445504Error reading ELF32 load segment.
      Load Module failed

      Error loading file: errno = 0x610007.
      Can't load boot file!!  

ENVIRONMENT

  • Xevo TQ-XS

CAUSE

Faulty EPC

FIX or WORKAROUND

Replace the EPC (700013576)

ADDITIONAL INFORMATION

 

id30889, comms, PuTTY, XEVOG2XSQT, XEVOTQXS, XEVTQXSIVD

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