Intermittent communications dropout or no connection to Xevo TQ-XS - WKB30889
Article number: 30889
SYMPTOMS
- Multiple possible symptoms:
- No communications with MS but can connect to inlet
- Intermittent communications
- Sample list pausing randomly
- System is not able to perform any MS/MS, and then communication is lost
- MassLynx displays the error message “Application Lancaster has encountered a problem and needs to close”
- Rebooting the host PC does not fix the problem
- Hard rebooting of the MS (this sometimes needs to be done several times) temporarily fixes the fault
- No communication between instrument and PC
- Might be able to Ping EPC
- Hyperterminal will not boot
- Or errors in Hyperterminal log such as:
-
Failed to save file to flash.
Get failed!
Failed to sync file, trying local copy...
get_file OK.
3445504Error reading ELF32 load segment.
Load Module failedError loading file: errno = 0x610007.
Can't load boot file!!
-
ENVIRONMENT
- Xevo TQ-XS
CAUSE
Faulty EPC
FIX or WORKAROUND
Replace the EPC (700013576)
ADDITIONAL INFORMATION
id30889, comms, PuTTY, XEVOG2XSQT, XEVOTQXS, XEVTQXSIVD