Xevo G2-XS produces only electronic noise during acquisition - WKB220776

SYMPTOMS

• Chromatogram of sample probe and LockSpray trace show only electronics noise (ADC noise level)
• UV Trace looks normal
• No signal in MassLynx Tune page on Sample and LockSpray position with LeuEnk

ENVIRONMENT

• MassLynx
• Xevo G2-XS QTof

CAUSE

FIX or WORKAROUND

1. Close MassLynx.
2. Reset the Xevo G2-XS electronics.
   See KCS article WKB56994.
3. Wait five minutes and reopen MassLynx.
4. Confirm that the signal is back with LeuEnk on the Tune page.

ADDITIONAL INFORMATION