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Error: Application BlueWater UI has encountered an unrecoverable problem - WKB22155

Article number: 22155

SYMPTOMS

  • Tune page crashes with error message

ENVIRONMENT

  • SYNAPT G2-Si
  • MassLynx

CAUSE

 

FIX or WORKAROUND

  1. In MassLynx, open default project from the C:\Masslynx folder.

  2. Close MassLynx.

  3. Stop ACQUITY processes.

  4. Open the hyperterminal and reboot the SYNAPT G2-Si (or reboot the EPC via telnet or the button behind the panel).

  5. Open MassLynx and confirm that the bottom indicates not scanning.

  6. Open the Tune page and verify communication.

ADDITIONAL INFORMATION

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