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In MassLynx, the tune page freezes and quits while trying to do a calibration - WKB21260

Article number: 21260

SYMPTOMS

  • When trying to do a calibration, the tune page freezes and then quits on its own
    • There is no error message
    • MassLynx continues to work
    • The tune page can be reopened, yet the source is off
  • Restarting the PC or the EPC does not resolve this issue

ENVIRONMENT

  • MassLynx 4.1 SCN 872
  • QTof Premier
  • MassLynx 4.1 SCN 947
  • QDa

CAUSE

Suspect corruption of tune page.

FIX or WORKAROUND

For QTof Premier:

  1. Exit MassLynx.
  2. Browse to the C:\MassLynx\QTof Premier folder.
  3. Drag the following files to the desktop:
    • tuneprm.ipr
    • tuneexp.exp
    • nonstorageexp.exp
    • QTOFPremierUI.ini
  4. Restart MassLynx.

For QDa:

  1. Exit MassLynx.
  2. Browse to the C:\MassLynx\Kestrel folder
  3. Drag the following files to the desktop:
  • nonstorageexp.exp
  1. Restart MassLynx.

ADDITIONAL INFORMATION

 

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