In MassLynx, the tune page freezes and quits while trying to do a calibration - WKB21260
Article number: 21260
SYMPTOMS
- When trying to do a calibration, the tune page freezes and then quits on its own
- There is no error message
- MassLynx continues to work
- The tune page can be reopened, yet the source is off
- Restarting the PC or the EPC does not resolve this issue
ENVIRONMENT
- MassLynx 4.1 SCN 872
- QTof Premier
- MassLynx 4.1 SCN 947
- QDa
CAUSE
Suspect corruption of tune page.
FIX or WORKAROUND
For QTof Premier:
- Exit MassLynx.
- Browse to the C:\MassLynx\QTof Premier folder.
- Drag the following files to the desktop:
- tuneprm.ipr
- tuneexp.exp
- nonstorageexp.exp
- QTOFPremierUI.ini
- Restart MassLynx.
For QDa:
- Exit MassLynx.
- Browse to the C:\MassLynx\Kestrel folder
- Drag the following files to the desktop:
- nonstorageexp.exp
- Restart MassLynx.
ADDITIONAL INFORMATION
id21260, MLYNX, MLYNXV41, QDA, QTOF-PREM, SCN872, SCN947, SUPMM