"Source door open" error with Xevo mass spectrometer - WKB205519
Article number: 205519
SYMPTOMS
- "Source door open" error
- "Low desolvation gas" error
- Loss of communication between mass spectrometer and PC
ENVIRONMENT
- Xevo TQ-S micro
- Xevo TQ-S
- Xevo TQD
- Xevo TQ-MS
- Xevo TQ-S cronos
- Xevo TQ-XS
- Xevo G2-XS
CAUSE
Faulty Ethernet cable connecting mass spectrometer to computer or UPLC instrument
FIX or WORKAROUND
Replace the Ethernet cable.
ADDITIONAL INFORMATION
id205519, comms, XEVOG2XSQT, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQSCRO, XEVOTQSMIC, XEVOTQXS, XEVTQXSIVD