Skip to main content
Waters

Communications fail when running HDI MALDI imaging acquisition with MassLynx - WKB19194

Article number: 19194

SYMPTOMS

  • When running an imaging acquisition using an analysis method created with HDI 1.4

    • The Tune page hangs

    • Error message: "BlueWater MFC Application has stopped working"

    • Can recover communications only after an electronics reset

  • All MALDI acquisitions from Tune page or Sample List work well

ENVIRONMENT

  • SYNAPT G2-Si
  • HDI v1.4
  • MassLynx

CAUSE

This is a known bug.
In some cases, the pattern file (.pat) generated by HDI and added in the pattern file column of the sample list makes the Tune page crash.

FIX or WORKAROUND

  1. Open the MS editor and edit the method as follows:

    1. Add the .pat file in the "scan conditions" tab.

    2. Select "user defined" instead of the sample list column.

  2. Save the MS method file.

  3. Reacquire the data.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.