Skip to main content
Waters

The PMT voltage of a Xevo TQD reads -142 after a power outage that resulted in no signal - WKB16356

Article number: 16356

SYMPTOMS

  • No signal
  • PMT voltage readback is -142

ENVIRONMENT

  • Xevo TQD
  • ACQUITY SQD system
  • SQ Detector
  • ACQUITY TQD system
  • TQ Detector

CAUSE

Power outage

FIX or WORKAROUND

Reboot the electronics.

ADDITIONAL INFORMATION

The MS may need to be vented, powered-off, and unplugged for 2-5 minutes before powering back on and pumping down.

id16356, photomultplier tube, XEVOTQD, XEVOTQDIVD

 

Not able to find a solution? Click here to request help.