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Crosstalk due to altered collision cell settings (Xevo G2-XS) - WKB13976

Article number: 13976

SYMPTOMS

  • Crosstalk observed in data, crosstalk test fails.

ENVIRONMENT

  • Xevo G2-XS, MassLynx

CAUSE

Collision cell settings were altered, specifically cell gradient and offset C.

FIX or WORKAROUND

  1. Change collision cell settings back to default values. These settings should not be modified by users.
    • Contact Waters phone support or local field service for assistance. 

ADDITIONAL INFORMATION

 

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