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Waters

No beam in negative ion on Xevo G2-XS - WKB119638

Article number: 119638

SYMPTOMS

  • No ion beam in negative ion in either mode
  • Switching polarity to positive ion and back does not return the ion beam
  • Readbacks for power supplies and lens voltages appear normal

ENVIRONMENT

  • Xevo G2-XS
  • UNIFI Workstation

CAUSE

Unknown

FIX or WORKAROUND

  1. Turn the system to Standby.
  2. Take the system offline in Device Management.
  3. Power cycle electronics using the micro-switch on the back of the MS (with Pump Override switch in Override position).
  4. Wait approximately 5 minutes for electronics to fully reboot.
  5. Bring the system back online.
  6. Confirm that negative ion beam is present via the instrument console.

ADDITIONAL INFORMATION

 

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