Skip to main content
Waters

Lock mass set-up failed - WKB113324

Article number: 113324

SYMPTOMS

  • Lock mass set-up failed
  • Beam drop out
  • LeuEnk m/z no where near nominal value

ENVIRONMENT

  • SYNAPT XS
  • Xevo G2-XS

CAUSE

Veff value 1000

FIX or WORKAROUND

  1. Set Veff to default (Synapt XS - 6927, Xevo G2-XS - 6338) and adjust to correct mass position, then save tune page and system settings.

ADDITIONAL INFORMATION

 

id113324, SYNAPTXS, XEVOG2XSTF

Not able to find a solution? Click here to request help.