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Waters

Stop Flow Activated after DP upgrade on Mass Spectrometer with ACQUITY - WKB10136

Article number: 10136

SYMPTOMS

  • Start the flow on the ACQUITY and the stop flow activation error message pops up.
  • Gas pressures are good.
  • The DP was just updated to DP 2016 SR1 or later (DP4 SR1 or ICS 1.65)

ENVIRONMENT

  • ICOP 1.65 or Driver Pack 4 Service Release 1 (DP4 SR1)
  • ACQUITY UPLC
  • ACQUITY UPLC I-Class
  • ACQUITY UPLC H-Class
  • Synapt G2
  • Synapt G2-S
  • Synapt G2-Si
  • Xevo G2
  • Xevo G2-S
  • Xevo G2-XS
  • Xevo TQD
  • Xevo TQ MS
  • Xevo TQ-S
  • Xevo TQ-S micro
  • Xevo TQ-XS
  • SQD2

CAUSE

Once the ICOP or Driver Pack is upgraded to DP4 SR1 (1.65), the Gas Fail cables on the mass spectrometer need to be plumbed up to pins 3 and 4 on switch 2, not pins 3 and 5.

Note:

 

FIX or WORKAROUND

  1. On Connection 2 of the Mass Spectrometer, move pin 5 wire to pin 4.

ADDITIONAL INFORMATION

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