Skip to main content
Waters

Agilent 1260 does not set up in run samples with Empower - WKB9869

Article number: 9869

SYMPTOMS

  • Agilent 1260 will not connect with Empower in run samples, even though system shows "OK? Yes" in instrument tab and is listed in the DHCP
  • "Agilent LC setup failure" appears in message center
  • When setting up instrument in Empower during run samples, "System idle, instrument failure" message appears 
  • Instrument method is blank on the Instrument Configuration tab

ENVIRONMENT

  • Empower 3 Feature Release 1
  • Agilent 1260 with DAD and FLR detector

CAUSE

Corrupt instrument method

FIX or WORKAROUND

Create a new instrument method.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.