Agilent 1260 does not set up in run samples with Empower - WKB9869
Article number: 9869
SYMPTOMS
- Agilent 1260 will not connect with Empower in run samples, even though system shows "OK? Yes" in instrument tab and is listed in the DHCP
- "Agilent LC setup failure" appears in message center
- When setting up instrument in Empower during run samples, "System idle, instrument failure" message appears
- Instrument method is blank on the Instrument Configuration tab
ENVIRONMENT
- Empower 3 Feature Release 1
- Agilent 1260 with DAD and FLR detector
CAUSE
Corrupt instrument method
FIX or WORKAROUND
Create a new instrument method.
ADDITIONAL INFORMATION
id9869, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP