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Agilent 1260 does not set up in run samples with Empower - WKB9869

Article number: 9869

SYMPTOMS

  • Agilent 1260 will not connect with Empower in run samples, even though system shows "OK? Yes" in instrument tab and is listed in the DHCP
  • "Agilent LC setup failure" appears in message center
  • When setting up instrument in Empower during run samples, "System idle, instrument failure" message appears 
  • Instrument method is blank on the Instrument Configuration tab

ENVIRONMENT

  • Empower 3 Feature Release 1
  • Agilent 1260 with DAD and FLR detector

CAUSE

Corrupt instrument method

FIX or WORKAROUND

Create a new instrument method.

ADDITIONAL INFORMATION

 

id9869, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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