Steady red lamp light on 2998 PDA Detector - WKB96344

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Article number: 96344

SYMPTOMS

Steady red lamp light on 2998 PDA Detector
Communication issues
Power-cycling does not resolve the issue
2998 PDA Detector is seen in DHCP with CPU2000 Boot Loader

ENVIRONMENT

2998 Photodiode Array Detector
Empower 3 Enterprise
ACQUITY UPLC
ACQUITY UPLC H-Class
ACQUITY UPLC I-Class
ACQUITY UPC²

CAUSE

Firmware no longer present due to corruption

FIX or WORKAROUND

Load firmware, via Loader or Autoloader.

ADDITIONAL INFORMATION

id96344, 2998, 2998B, 2998SFC, A-10PDA, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPBSMIVD, UPC2BSM, UPC2CMA, UPC2CNVMGR, UPC2SMFL, UPIBSM, UPIBSM+, UPIBSMIVD, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPLCCOLHTR, UPNBINARY, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMIVD, UPSMPMGR