Steady red lamp light on 2998 PDA Detector - WKB96344

SYMPTOMS

• Steady red lamp light on 2998 PDA Detector
• Communication issues
• Power-cycling does not resolve the issue
• 2998 PDA Detector is seen in DHCP with CPU2000 Boot Loader 

ENVIRONMENT

• 2998 Photodiode Array Detector
• Empower 3 Enterprise
• ACQUITY UPLC
• ACQUITY UPLC H-Class
• ACQUITY UPLC I-Class
• ACQUITY UPC²

CAUSE

Firmware no longer present due to corruption

FIX or WORKAROUND

Load firmware, via Loader or Autoloader.

ADDITIONAL INFORMATION