Standalone ACQUITY console does not open - WKB94813

SYMPTOMS

• Nothing happens when the Standalone ACQUITY Console is launched
• Before this issue, the system lost communications and the pumps ran dry overnight
• Rebooting the computer does not resolve
• Resetting the instruments does not resolve
• Pop-up message from Symantec Endpoint Protection reads "Blocked WDHCPServerSvc.exe from accessing hosts Modification of host file prevented [RuleAC6]"

• Symantec Endpoint Protection has Waters Instruments folder exclusions in place, along with the WDHCPServerSvc.exe file exclusion

ENVIRONMENT

• Standalone ACQUITY Console
• Sciex Analyst
• ACQUITY UPLC

CAUSE

The antivirus program is blocking the console from running.

FIX or WORKAROUND

Disable the antivirus program.

ADDITIONAL INFORMATION