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ACQUITY Sample Manager error message "General Failure: Bad plate info from host" - WKB9147

Article number: 9147

SYMPTOMS

  • The error occurs mid sample list.
  • Get a Sample Manager error message "General Failure: Bad plate info from host"
  • In the sample list, that vial or bottle had been injected from multiple times

ENVIRONMENT

  • ACQUITY Sample Manager
  • MassLynx 4.1

CAUSE

Corrupt project. Corruption caused by creating a file using copy and paste instead of the MassLynx project wizard. 

FIX or WORKAROUND

Create a new project using the MassLynx project wizard. 

  1. In the MassLynx window, select File > Project Wizard.
  2. Give the project a name and location and click Next.
  3. Use a known good project as a template if desired. (Do not use the current error project.)
  4. Save the Tune page.
  5. Load the inlet method desired.
  6. Create a new sample list and run a test injection. 

ADDITIONAL INFORMATION

 

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