Skip to main content
Waters

Error 40: Subscribe to data occurred when running GC 7890 - WKB8235

Article number: 8235

SYMPTOMS

  • Error 40: "Subscribe to data: the start time specified is beyond the limit of the data buffer" 
  • Instrument failure in the Message Center 
  • Able to run on the 7890GC, but cannot view their data in review, no results are found

ENVIRONMENT

  • Empower
  • Client server environment with Citrix
  • Two GC 7890s with Combipal Autosamplers

CAUSE

Unknown.

FIX or WORKAROUND

  1. Restart LAC/E, 7890 GCs, and combipal autosamplers.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.