Instrument populates with type and serial number in DHCP but shows NO on Status column in node properties - WKB81877

SYMPTOMS

• In Waters DHCP, instrument populates with IP address, MAC address, Type, and Serial Number
• In Node Properties, on the Instrument tab, the status for the 2998 in the Status OK column shows NO
• Pinging the IP address returns a reply
• Instrument panel shows as OFF in instrument panel of Run Samples

ENVIRONMENT

• 2998 Photodiode Array Detector
• Empower 3
• Empower 3 Personal
• Empower 3 Workgroup
• Empower 3 Enterprise

CAUSE

The Instrument Control Software (ICS) is corrupt

FIX or WORKAROUND

Run the Deployment Manager for the applicable driver pack

Choose Repair to fix the ICS for the instrument

ADDITIONAL INFORMATION

How To Run Repair In ICS Deployment Manager - wkb206867