"Active pre-heater configured but not detected" message in the ACQUITY console - WKB80613
Article number: 80613
SYMPTOMS
- "Active pre-heater configured but not detected" message in the ACQUITY console
- Column was just changed
ENVIRONMENT
- ACQUITY UPLC H-Class
- ACQUITY UPLC H-Class Bio
- ACQUITY UPLC H-Class PLUS
- ACQUITY UPLC H-Class PLUS Bio
- ACQUITY UPLC I-Class
- ACQUITY UPLC I-Class PLUS
CAUSE
The column preheater was not securely connected to the column heater.
FIX or WORKAROUND
Ensure that the preheater is securely connected to the column heater.
ADDITIONAL INFORMATION
id80613, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO