ACQUITY UPLC sample organizer move plate latch error - WKB68072
Article number: 68072
SYMPTOMS
- Move plate latch error
- Does not clear when reset or power cycled
ENVIRONMENT
- Empower 3 Enterprise
- ACQUITY UPLC Sample Organizer
- ACQUITY UPLC Sample Manager
- ACQUITY UPLC Sample Manager - Flow Through Needle PLUS
- ACQUITY UPLC I-Class
CAUSE
Sample organizer configured to the wrong sample manager. Multiple sample organizers may be available in a networked environment.
FIX or WORKAROUND
- Power-off the sample organizer and reset the sample manager. Move plate latch error is replaced with organizer communications failure.
- Power-on the sample organizer and reconfigure to the sample manager. Confirm the serial number on the sample manager and sample organizer to ensure that the correct sample organizer is selected.
- Reset sample manager to clear organizer communication failure.
- Transfer plates on all systems on that LAC/E to ensure full functionality.
ADDITIONAL INFORMATION
id68072, A-30SM, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPBSMIVD, UPCPORG, UPIBSM, UPIBSM+, UPIBSMIVD, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN, UPISMFTN+, UPLCCHIVD, UPLCCOLHTR, UPNBINARY, UPORGANIZE, UPORGIVD, UPPFTN, UPSMFTN, UPSMFTN+, UPSMIVD, UPSMPMGR, UPSMPMGR