Skip to main content
Waters

Seal Residual Force Limit Exceeded (z-up) - ACQUITY FTN - WKB680

Article number: 680

SYMPTOMS

  • seal residual force limit exceeded (z-up) error message

ENVIRONMENT

  • ACQUITY APC Sample Manager - FTN
  • ACQUITY Arc Sample Manager FTN-R
  • ACQUITY UPLC Sample Manager - Flow Through Needle (SM-FTN)
  • ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)

CAUSE

Friction inside the Inject Port/Wash Station causing the internal components to not to move freely as designed. 

FIX or WORKAROUND

  1. Prime the purge solvent.
  2. Perform the characterizations.
  3. Run a test injection.

ADDITIONAL INFORMATION

If the above solution doesn't work, you can also thoroughly clean or replace the Inject Port/Wash Station components

Not able to find a solution? Click here to request help.