Communication failure message in the ACQUITY console - WKB65394
Article number: 65394
SYMPTOMS
-
Communication failure messages in the ACQUITY console.
ENVIRONMENT
- Empower 3
- MassLynx
- ACQUITY UPLC H-Class
- ACQUITY UPLC
- ACQUITY UPLC I-Class
- ACQUITY Console
CAUSE
Unknown.
FIX or WORKAROUND
- Log in to software platform you are using and launch the ACQUITY console
- Reset instruments from the ACQUITY console to reestablish communications.
ADDITIONAL INFORMATION
id65394, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPBINARY, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO