M-Class Sample Manager - Fixed Loop fails to calibrate system volume - WKB58463

SYMPTOMS

• Failure to calibrate system volume    
• Needle and loop characterization fails with a number smaller than actual size

ENVIRONMENT

• ACQUITY UPLC M-Class 
• nanoACQUITY UPLC
• Sample Manager - Fixed Loop

CAUSE

Unknown

FIX or WORKAROUND

1. Change the volumes (needle size, loop size) to incorrect values that are close to the failed value.
2. Run characterization (it will fail).
3. Set the correct values for volumes and recalibrate.

ADDITIONAL INFORMATION