ACQUITY Sample Organizer communication failure - WKB46454

SYMPTOMS

• ACQUITY UPLC Sample Organizer communication failure error message 
• Resetting the instrument does not resolve the issue
• Reconfiguring instrument in the console does not resolve the issue 
• Rebooting the system and the LAC/E32 does not resolve the issue

ENVIRONMENT

• ACQUITY UPLC Common Platform Sample Organizer - CPSO
• ACQUITY UPLC Sample Organizer - SO
• ACQUITY UPLC H-Class Sample Manager - FTN
• ACQUITY UPLC Sample Manager 

CAUSE

Communication issue between the Sample Organizer and the Sample Manager.

FIX or WORKAROUND

1. Power-off the Sample Organizer.
2. In the ACQUITY Console, click Sample Manager > Configure > Sample Organizer. Set it to "none".
3. Reset the Sample Manager.
4. Power-on the Sample Organizer. Wait a couple of minutes.
5. In the ACQUITY Console, click Sample Manager > Configure > Sample Organizer. Choose the Sample Organizer serial number from the drop-down menu.
6. Once the Sample Organizer is reconfigured in the console, it will communicate successfully with the system. 

ADDITIONAL INFORMATION