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Waters

Actual flow rate is double the set flow rate on the 1525 - WKB4537

Article number: 4537

SYMPTOMS

  • Pumping a much higher flow rate than expected.
  • Measured flow rate is roughly double the set flow rate.

ENVIRONMENT

  • 1525 Binary HPLC Pump
  • Empower

CAUSE

Extended pump heads installed, but not configured in Empower.

FIX or WORKAROUND

  1. Open Configure the system.
  2. Click Nodes.
  3. Right-click your node.
  4. Choose Properties.
  5. Click the Instruments tab.
  6. Find the line item for your 15XX pump and the column titled "Optional pump head".
  7. From the drop-down menu, select EF.

ADDITIONAL INFORMATION

The opposite effect can be seen if the customer has the µflow heads installed but not configured.  They will experience a significantly lower flow rate than expected.

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