- Pumping a much higher flow rate than expected.
- Measured flow rate is roughly double the set flow rate.
- 1525 Binary HPLC Pump
Extended pump heads installed, but not configured in Empower.
FIX or WORKAROUND
- Open Configure the system.
- Click Nodes.
- Right-click your node.
- Choose Properties.
- Click the Instruments tab.
- Find the line item for your 15XX pump and the column titled "Optional pump head".
- From the drop-down menu, select EF.
The opposite effect can be seen if the customer has the µflow heads installed but not configured. They will experience a significantly lower flow rate than expected.