Error: Zp-axis move h/w fault - WKB4041
SYMPTOMS
- Error: Zp-axis move h/w fault
ENVIRONMENT
- ACQUITY Sample Manager FTN (SM-FTN)
- ACQUITY Sample Manager FL
- ACQUITY Arc HPLC Sample Manager FTN-Routine
- Empower
- MassLynx
CAUSE
Incorrect plate/vial configuration
Vial out of position
FIX or WORKAROUND
- In Run Samples, select the plate icon at the top (looks like a square with dots in it, like a plate)
- Ensure that the plate/vial dimensions are correctly defined or selected.
ADDITIONAL INFORMATION
If you encounter this error when switching from a 48 to a 96 well plate, check the physical dimensions of the plate to match the properties of the plate configured in the software. You may also see x and y axis errors as well.
See Waters 96 and 384 Well Collection plate specifications WA41941
id4041, A-30SM, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, MLYNX, MLYNXV41, SUP, SUPMM, UPAQSM, UPARBQSM, UPARBSMFTN, UPARBSMFTN, UPARCH30, UPARHQSM, UPARPFTN, UPARQSM, UPARSMFTN, UPARSMFTN, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN, UPISMFTN+, UPPDAARCB, UPPFTN, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN, UPSMFTN+, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO