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Waters

Error: Zp-axis move h/w fault - WKB4041

Article number: 4041

SYMPTOMS

  • Error: Zp-axis move h/w fault 

ENVIRONMENT

  • ACQUITY Sample Manager FTN (SM-FTN)
  • ACQUITY Sample Manager FL
  • Empower
  • MassLynx

CAUSE

Incorrect plate/vial configuration

FIX or WORKAROUND

  1. In Run Samples, select the plate icon at the top (looks like a square with dots in it, like a plate)
  2. Ensure that the plate/vial dimensions are correctly defined or selected.

ADDITIONAL INFORMATION

If you encounter this error when switching from a 48 to a 96 well plate, check the physical dimensions of the plate to match the properties of the plate configured in the software. You may also see x and y axis errors as well.

See Waters 96 and 384 Well Collection plate specifications WA41941.pdf

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