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Communication failure message in the ACQUITY console. - WKB4027

Article number: 4027

SYMPTOMS

  • Communication failure messages in the ACQUITY console.
  • Communication failure messages in the Empower Run Samples window (if using Empower).

ENVIRONMENT

  • ACQUITY
  • Empower
  • MassLynx 4.1

CAUSE

The Network Interface Card (NIC) on the computer used to connect to the ACQUITY system is not working correctly.

FIX or WORKAROUND

  1. Replace the NIC on the computer.

ADDITIONAL INFORMATION

 

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