- Communication failure messages in the ACQUITY console.
- Communication failure messages in the Empower Run Samples window (if using Empower).
- Pinging instrument IP address shows "connection lost" just before "Instrument failure"
- MassLynx 4.1
The Network Interface Card (NIC) on the computer used to connect to the ACQUITY system is not working correctly.
FIX or WORKAROUND
- Replace the NIC on the computer.