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Error: Sample Syringe HW Lost Steps (value) on ACQUITY Sample Manager - WKB3198

Article number: 3198

SYMPTOMS

  • Sample Syringe HW lost Steps (56) error in Console on ACQUITY UPLC
  • Unable to prime sample syringe/perform injections

ENVIRONMENT

  • ACQUITY UPLC System
  • ACQUITY Sample Manager (SM)

CAUSE

  • Worn metering syringe drive timing belt.

FIX or WORKAROUND

  1. Power-off Sample Manager
  2. Try manually turning the belt at the base of the sample syringe.
  3. Replace worn/loose timing belt.

ADDITIONAL INFORMATION

Timing belt part number: 700003909

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