Error: Sample Syringe HW Lost Steps (value) on ACQUITY Sample Manager - WKB3198
Article number: 3198
SYMPTOMS
- Sample Syringe HW lost Steps (56) error in Console on ACQUITY UPLC
- Unable to prime sample syringe/perform injections
ENVIRONMENT
- ACQUITY UPLC System
- ACQUITY Sample Manager (SM)
CAUSE
- Worn metering syringe drive timing belt.
FIX or WORKAROUND
- Power-off Sample Manager
- Try manually turning the belt at the base of the sample syringe.
- Replace worn/loose timing belt.
ADDITIONAL INFORMATION
Timing belt part number: 700003909