Skip to main content
Waters

Low response/signal with ACQUITY TUV - WKB31878

Article number: 31878

SYMPTOMS

  • Low response/signal 
  • Lamp is new
  • No leaks detected

ENVIRONMENT

  • ACQUITY UPLC Tunable UV Detector (TUV)
  • ACQUITY UPLC PDA Detector
  • ACQUITY UPLC PDA eλ Detector
  • ACQUITY UPLC FLR Detector
  • ACQUITY UPLC

CAUSE

  • Dirty flow cell
  • Void volume in Sample Manager

FIX or WORKAROUND

  1. Clean the flow cell (refer to Controlling Contamination in LC/MS Systems - Best Practices). 
  2. If cleaning does not improve the issue, replace the flow cell.
  3. Prime the sample manager thoroughly and run leak tests.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.