Frequent ACQUITY UPLC I-Class "communication failure" error messages - WKB209495
Article number: 209495
SYMPTOMS
- Frequent "communication failure" errors in ACQUITY Console for all instrument modules
- New PC configuration
ENVIRONMENT
- ACQUITY UPLC I-Class
- ACQUITY UPLC H-Class
- ACQUITY UPLC M-Class
- Empower
- MassLynx
- SCIEX Analyst
CAUSE
The Windows Firewall is killing ACQUITY communications.
FIX or WORKAROUND
- Disable Windows Firewall for the instrument LAN card (see WKB18188).
- Verify that instrument communications are stable.
ADDITIONAL INFORMATION
id209495, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, MLYNX, MLYNXV41, SUP, SUPMM, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPMASM, UPMBSM, UPMSMFL, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO