Frequent ACQUITY UPLC "communication failure" error messages - WKB209495
Article number: 209495
SYMPTOMS
- Frequent "communication failure" errors in ACQUITY Console for all instrument modules
- New PC configuration
ENVIRONMENT
- ACQUITY UPLC I-Class
- ACQUITY UPLC H-Class
- ACQUITY UPLC M-Class
- ACQUITY UPLC
- Empower
- MassLynx
- SCIEX Analyst
CAUSE
The Windows Firewall is killing ACQUITY communications.
FIX or WORKAROUND
- Disable Windows Firewall for the instrument LAN card (see WKB18188).
- Verify that instrument communications are stable.
ADDITIONAL INFORMATION