The BSM is unavailable in Run Samples and the ACQUITY console in Empower - WKB193586
Article number: 193586
SYMPTOMS
- BSM is dimmed (unavailable) in the Run Samples page
- BSM is dimmed (unavailable) in the ACQUITY UPLC console
ENVIRONMENT
- ACQUITY UPLC
- Empower 3
CAUSE
The instrument control servers are locked up.
FIX or WORKAROUND
- Restart the console from the system view in the ACQUITY UPLC consoleTroubleshooting tab.
- Use the restart instrument control servers option.
- Close the Run Samples page.
- Log out of Empower.
- Log back in to Empower.
- Open the Run Samples page.
- Open the console.
ADDITIONAL INFORMATION
id193586, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPBINARY, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO