The BSM is unavailable in Run Samples and the ACQUITY console in Empower - WKB193586

SYMPTOMS

• BSM is dimmed (unavailable) in the Run Samples page
• BSM is dimmed (unavailable) in the ACQUITY UPLC console

ENVIRONMENT

• ACQUITY UPLC
• Empower 3

CAUSE

The instrument control servers are locked up.        

FIX or WORKAROUND

1. Restart the console from the system view in the ACQUITY UPLC consoleTroubleshooting tab.
2. Use the restart instrument control servers option.  
3. Close the Run Samples page.
4. Log out of Empower.
5. Log back in to Empower.
6. Open the Run Samples page.
7. Open the console.

ADDITIONAL INFORMATION