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"Needle seal force sensor h/w fault (0.0)" error on ACQUITY UPLC Sample Manager - WKB107057

Article number: 107057

SYMPTOMS

  •  Error messages:
    • needle/seal move limit exceeded
    • Z-axis calibration out of range
    • Seal force sensor h/w fault (0.0)

ENVIRONMENT

  • ACQUITY APC Sample Manager - FTN
  • ACQUITY UPLC H-Class
  • ACQUITY UPLC I-Class

CAUSE

Bent needle.

FIX or WORKAROUND

Replace needle.

ADDITIONAL INFORMATION

For information on how to replace the needle:

https://support.waters.com/KB_Inst/Chromatography/WKB7319_How_to_replace_the_sample_needle_on_an_ACQUITY_Flow_Through_Needle_FTN_Sample_Manager

id107057, A-30SM, UPARBSMFTN, UPARHSMFTN, UPARPFTN, UPARSMFTN, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN, UPISMFTN+, UPPFTN, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN, UPSMFTN+, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO

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