Ferrule stuck inside injector valve port - WKB10654

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Article number: 10654

SYMPTOMS

Ferrule is stuck inside one of the injector valve ports (typically port 5 or 6)

ENVIRONMENT

ACQUITY APC
ACQUITY Arc Sample Manager FTN-R
ACQUITY UPLC
ACQUITY UPLC H-Class
ACQUITY UPLC H-Class Bio
ACQUITY UPLC I-Class
ACQUITY UPLC H-Class PLUS
ACQUITY UPLC H-Class PLUS Bio
ACQUITY UPLC I-Class PLUS
ACQUITY UPLC M-Class
nanoACQUITY UPLC
ACQUITY UPLC Sample Manager
ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)
ACQUITY UPLC CM-A

CAUSE

Over-tightened tubing.

FIX or WORKAROUND

Attempt to remove ferrule without damaging injector valve pod
If unsuccessful, replace injector valve pod
- 700002907 - nanoACQUITY UPLC
- 700002765 - ACQUITY UPLC
- 700005236 - ACQUITY UPLC H-Class / ACQUITY Arc
- 700005407 - ACQUITY UPLC H-Class Bio
- 700006057 - ACQUITY UPLC I-Class SM-FTN
- 700006069 - ACQUITY UPLC I-Class SM-FL
- 700009864 - ACQUITY UPLC M-Class SM-FL
Verify integrity of fluidics connections by performing Set Pressure Diagnostics test (M-Class and nanoACQUITY) or Dynamic Leak Test including seal and needle

ADDITIONAL INFORMATION

Also similar issue can be resolved on the Acquity column manager but with a 7 port valve

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