Error in UNIFI: Failed to get status - WKB10647
Article number: 10647
SYMPTOMS
- ACQUITY component in error state
- Instrument console shows "Error: failed to get status" message
ENVIRONMENT
- ACQUITY UPLC PDA Detector
- ACQUITY UPLC H-Class
- UNIFI
CAUSE
Unknown
FIX or WORKAROUND
- Take instrument system offline in UNIFI.
- Power-cycle the ACQUITY component that displayed the error.
- Bring instrument system back online.
- Confirm that instrument initializes correctly and error clears.
ADDITIONAL INFORMATION
id10647, A-30PDA, A-30SDM, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC, UPAPDA, UPAQSM, UPARPPDA, UPBINARY, UPC2PDA, UPPDA, UPPDAARC, UPPDAARCB, UPPDA-E, UPPDA-L, UPPDALTC, UPPDATC, UPPPDA, UPPQSM, UPQSM, UPQSM, UPQSM+, UPQSM+, UPQSMBIO, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO