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Waters

Error in UNIFI: Failed to get status - WKB10647

Article number: 10647

SYMPTOMS

  • ACQUITY component in error state
  • Instrument console shows "Error: failed to get status" message

ENVIRONMENT

  • ACQUITY UPLC PDA Detector
  • ACQUITY UPLC H-Class
  • UNIFI

CAUSE

Unknown

FIX or WORKAROUND

  1. Take instrument system offline in UNIFI.
  2. Power-cycle the ACQUITY component that displayed the error.
  3. Bring instrument system back online.
  4. Confirm that instrument initializes correctly and error clears.

ADDITIONAL INFORMATION


A-30PDA, A-30SDM, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC, UPAPDA, UPAQSM, UPBINARY, UPC2PDA, UPPDA, UPPDAARC, UPPDAARCB, UPPDA-E, UPPDA-L, UPPDALTC, UPPDATC, UPPPDA, UPPQSM, UPQSM, UPQSM, UPQSM+, UPQSM+, UPQSMBIO, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMPMGR

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