2998 communication failure in Run Samples in Empower - WKB101794
Article number: 101794
SYMPTOMS
- 2998 communication failure in Run Samples
- Resetting 2998 does not resolve
- Restarting Empower and the computer does not resolve
- Node properties OK? Both Yes
ENVIRONMENT
- 2998 Photodiode Array Detector
- Empower 3 Personal
CAUSE
Abnormal console display
FIX or WORKAROUND
Go to C:\Empower\Instrument\Bin, run StopAcquityProcesses.cmd, and then reopen the software.
ADDITIONAL INFORMATION