ACQUITY PDA "Communication Failure" that cannot be cleared with the reset PDA function - WKB10149
Article number: 10149
SYMPTOMS
- "Communication Failure" in the ACQUITY console of the PDA
ENVIRONMENT
- Empower 3
- ACQUITY PDA
- ACQUITY Console
- LAC/E
CAUSE
Unknown.
FIX or WORKAROUND
- Close out "Run Samples" page and "ACQUITY Console".
- Power PDA off.
- Power LAC\e off.
- Power PDA on and allow to initialize completely.
- Power the LAC\e on.
- Log into Empower.
- Open "Run Samples" page.
- Verify connectivity.
ADDITIONAL INFORMATION