When previewing a report in waters_connect, the report never opens; it hangs with a screen showing "Report generation queued" - WKB258100

SYMPTOMS

• When selecting an analysis to preview in UNIFI Reporting, the screen hangs at "Report generation queued"

ENVIRONMENT

• waters_connect 3.1.0
• UNIFI 1.9.4 network

CAUSE

CRI-6154 raised for this error and also hung generation

FIX or WORKAROUND

• Reboot the network server or workstation.
• Manage user load on server resources. Ensure page file is set appropriately.
• Check report template filters are set correctly
• Clear the selection for the "Save result" option when submitting an analysis.

ADDITIONAL INFORMATION