When previewing a report in waters_connect, the report never opens; it hangs with a screen showing "Report generation queued" - WKB258100

SYMPTOMS

• When selecting an analysis to preview in UNIFI Reporting, the screen hangs at "Report generation queued"

ENVIRONMENT

• waters_connect 3.0 (seen on network), but fix may work for workstation 
• UNIFI 1.9.4 network

CAUSE

Unknown – site will enable Verbose logging to capture error in logs if this happens again.

This is possibly a memory issue related to virtual memory (page file) configuration.

FIX or WORKAROUND

• Reboot the network server or workstation.
• Manage user load on server resources.
• Clear the selection for the "Save result" option when submitting an analysis.

ADDITIONAL INFORMATION