When previewing a report in waters_connect, the report never opens; it hangs with a screen showing "Report generation queued" - WKB258100

SYMPTOMS

• When selecting an analysis to preview in UNIFI Reporting, the screen hangs at "Report generation queued"

ENVIRONMENT

• waters_connect
• UNIFI 1.9.4 network

CAUSE

• CRI-6154 
• CRI-6672
• CRI-7323

These issues are in development and relate to various aspects of reporting issues which have arisen since a change by Microsoft. Our Development team are now looking into ways to resolve or workaround this problem.

• FIXED IN waters_connect 4.0.0 LTS due  to release March 2025

FIX or WORKAROUND

• Avoid closing report publisher/preview when it is running even if it is taking a long time. This can occur if a filter was set incorrectly or the report template was inappropriate for the data.
• Avoid cancelling a preview when it is running.
• Avoid closing the UNIFI client whilst a report is being generated.
• Reboot the network server or workstation OR restart the UNIFI service host service
• Manage user load on server resources. Ensure page file is set appropriately.
• Check report template filters and ensure that they are set correctly and do not result in huge reports over a 1000 pages
• Avoid frequently editing/revising report templates. If required create a new template and then apply that.

ADDITIONAL INFORMATION