waters_connect Administrator account disabled or expired - WKB228541

SYMPTOMS

• Administrator account gives the following error when trying to log in to waters_connect:
  • The user account cannot be authenticated for one of the following reasons
    • User account status is disabled
    • User account has expired
    • User account is being modified by another user
    • The user account password has expired

ENVIRONMENT

• waters_connect 3.6.0 and earlier

CAUSE

Unknown

FIX or WORKAROUND

Use the Waters UNIFI Unlock Tool to unlock the Administrators account.

• C:\Program Files\Waters\UNIFI\server\bin\Waters.Security.Unlock
• or C:\Program Files\Waters\waters_connect\Administration
• can also be located in Waters\waters_connect\API folder
• Run Script

If you cannot find the script, just search on the C:\ level in Windows explorer for "Waters.Security.Unlock"

ADDITIONAL INFORMATION

-The Program Files folder may be located on the C: drive.

-The script will not work and will state the "administrator" is not locked IF the ID (administrator) is manually disabled by other administrator-type ID in waters_connect.  In this situation please contact GSS. The customer will need to sign a disclaimer and GSS will have to unlock by direct edits to the database. This should be chargeable as for Empower. Check the policy in force in your country/region.

UNIFI Admin Account reset-letter