"Probe not connected" error for Xevo instrument - WKB72679
Article number: 72679
SYMPTOMS
- In UNIFI/MassLynx, "probe not connected error" appears, sometimes with "Idle 71570338.57 Minutes Error" as additional information
ENVIRONMENT
- UNIFI 1.9.4
- MassLynx 4.2
- Xevo G2
- Xevo G2-S
- Xevo G2-XS QTof
CAUSE
Loss of communication
FIX or WORKAROUND
- Reboot the electronics on the mass spectrometer.
- Restart the computer.
ADDITIONAL INFORMATION
Here is the procedure for rebooting the electronics on a Xevo G2.
id72679, comms, MLYNX, MLYNXV41, SUPMM, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSTF