Skip to main content
Waters

For ACQUITY QSM in UNIFI, leak test sticks in middle of run - WKB64517

Article number: 64517

SYMPTOMS

  • Leak test is aborted in UNIFI, but the QSM continues the test in the background
    clipboard_e9cf09a42374fac280a251cf66daa496e.png
  • Test result "aborted" is written in the log file
  • Rebooting the UNIFI PC does not solve the issue

ENVIRONMENT

  • UNIFI
  • waters_connect 3.0.0
  • ACQUITY H-Class
  • Dynamic leak test

CAUSE

Interference from endpoint antivirus protection system

FIX or WORKAROUND

  • Disable the antivirus system (e.g., Windows Defender or Cisco End Point Protection) on the LND or Workstation.
  • Reset the LND or Workstation.
  • Repeat the leak test.

ADDITIONAL INFORMATION

 

id64517, DLT, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO

Not able to find a solution? Click here to request help.