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Lenovo P520 (PN:186009027 W/S UNIFI) or P720 is not booting up correctly when connecting a Monitor to the NVIDIA Quadro P5000 Card via DVI or Display port - WKB58096

Article number: 58096

SYMPTOMS

  • Lenovo P520 (PN 186009027 W/S UNIFI) booting up and got stuck on the LENOVO startup screen
  • Monitor has been connected via DVI or Display port

ENVIRONMENT

  • Lenovo P520 (186009027 W/S UNIFI )

CAUSE

DVI and Display port are located on the NVIDIA Quadro P5000 GPU Card 

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FIX or WORKAROUND

  1. Connect Monitor via Mini-Display port to the NVIDIA Quadro P1000 Graphics Card

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  1. Reboot the PC, than windows 10 should boot up correctly

ADDITIONAL INFORMATION

Lenovo P520 and P720 Windows 10 workstations have only a Mini DisplayPort available for connection to a monitor, and an adapter is not provided with the workstation - WKB54487

The box containing the PC may contain an incorrect display port cable. The box containing the monitor may contain the correct cable.

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