How do I request a software upgrade? - WKB4256
Article number: 4256
ENVIRONMENT
- UNIFI workstation and network
- waters_connect
ANSWER
On the Waters website, navigate to Products > Informatics & Software > Software Upgrades
Complete the upgrade request form and send it to the email address designated on the form.
ADDITIONAL INFORMATION
Any costs associated with requalification, validation, operating system upgrades, migrations from UNIFI Standalone or MassLynx software, and database backup drives will NOT be covered by Waters as part of your Software Maintenance Plan. Also, waters_connect upgrades are not customer installable. On-site installation services for upgrades are available for an additional fee, and can be scheduled at a mutually agreeable time.
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